Service Level Agreement (SLA) Humyze
Last updated: June 25, 2026
Availability
We work to keep Humyze.com core features stable and available. If a specific availability commitment is offered for a paid plan in the future, the applicable plan page or contract will control.
Support
General inquiries are usually answered within 48 hours. Security, payment, or severe service-unavailability issues are prioritized.
Response times may be longer on weekends and holidays.
Exclusions
Third-party failures, customer-side network issues, browser extensions or local environment problems, planned maintenance, force majeure events, misuse, and AUP violations do not count toward the SLA.
Service credits
After verification, we may provide proportional service credits or another reasonable remedy for extended interruptions of core paid features. Credits are not refunds and cannot be exchanged for cash.